Unopened and unused goods are accepted for refund to the original form of payment or exchange within fourteen (14) days of purchase. Original receipt must be presented at time of return.
All botanicals, such as fresh and dried florals, wreaths and plants, are final sale. Please reference the care card provided with your purchase to ensure proper maintenance of your flowers and plants once they arrive at their new home. For your convenience, we also provide care instructions for several items in our Shop Notes & Journal.
In the rare instance your fresh flowers perish within 24 hours of receipt, please contact us at +1 973 761 0026. Our team will prompt you to email us photos of the flowers, or bring in the flowers in person.
Brave Floral takes every measure to provide fresh, professionally-treated floral product to our clients, as well as making basic care instructions available to maximize the longevity of your florals. With care, and in the proper conditions, we are confident your florals will last up to four (4) days from purchase. Please reference our Basic Flower Care Guide for information on how best to keep your flowers looking fresh.
If at any time, you have a question on the care of your florals, please do not hesitate to reach out to our team via the Contact form, or by calling +1 973 761 0026.
Each plant sold at Brave Floral comes equipped with a care card for your easy reference. If at any time, you require further care instructions on your plant, please do not hesitate to reach out to our team via the Contact form.